FREQUENTLY ASKED QUESTIONS
Everything you might be wondering ♡
We want your HOLIVYA experience to feel simple from the moment you discover us to the moment your order arrives. Here are answers to some of the questions we get most often.
ABOUT THE VERSE JAR
What is The Verse Jar?
The Verse Jar is a collection of individually folded Bible verses organized by emotion.
Instead of wondering where to begin, simply notice how you're feeling, choose the color that matches your emotion, and open a verse.
It was created to make spending a small moment with Scripture feel simple, personal, and easy to return to throughout your day.
How does The Verse Jar work?
It takes just three simple steps:
Feel. Choose. Read.
Take a moment to recognize what you're feeling, find the matching color inside your jar, and unfold one of the verses.
Read it slowly, reflect on what it means to you, and carry those words with you into the rest of your day.
What emotions are included?
The Verse Jar includes six different emotional categories:
Happy · Thankful · Angry · Anxious · Lonely · Sad
Each emotion is represented by a different color, making it easy to choose a verse based on what your heart is carrying that day.
Do I choose a random verse?
Yes and that's part of the experience.
Once you've chosen the color that represents how you're feeling, simply pick one of the folded notes from that category.
You can read one whenever you feel you need it, make it part of your morning or evening routine, or simply reach for the jar spontaneously.
Can I put the verses back in the jar?
Absolutely. ♡
The verses are designed to be returned to the jar, so you can revisit them again and again.
You can also keep a meaningful verse beside you for the day and return it later.
Is The Verse Jar meant to replace reading the Bible?
Not at all.
The Verse Jar isn't intended to replace Scripture reading, prayer, or personal Bible study.
Think of it as a simple starting point something that can encourage you to pause, open His Word, and spend a little more time with your faith.
When should I use it?
There's really no wrong time.
Keep it beside your bed for late-night thoughts, next to your Bible for quiet time, or on your desk for moments when you need a little encouragement.
Some people may prefer one verse every morning. Others may reach for one only when they're going through something.
Make the moment yours.
GIFTING
Is The Verse Jar a good gift?
That's exactly the kind of gift we designed it to be. ♡
Instead of something that's enjoyed once and forgotten, The Verse Jar can be returned to throughout the year.
It can make a thoughtful faith-centered gift for someone you care about especially when you want to give them something more personal than an ordinary present.
What occasions is it suitable for?
The Verse Jar can be given for birthdays, Christmas, graduations, baptisms, Mother's Day, Valentine's Day, or simply as an unexpected reminder that someone is loved and thought of.
Sometimes you don't need an occasion at all.
Can I send it directly to someone as a gift?
Yes. You can enter the recipient's delivery address during checkout if you'd like your order sent directly to them.
Please double-check their address before completing your purchase.
PRODUCT DETAILS
How big is The Verse Jar?
The jar measures approximately 12 × 7 cm (4.72 × 2.76 in).
It's compact enough to sit comfortably on a nightstand, desk, shelf, or beside your Bible without taking up much space.
Are the verses organized by color?
Yes. Each color corresponds to a different emotion, so instead of searching through every note, you can begin with how you're feeling.
That's what makes The Verse Jar experience so simple:
Your feeling chooses the color. The color leads you to a verse.
Will my jar look exactly like the photos?
We do our best to represent each product as accurately as possible.
Because of lighting, screen settings, and normal manufacturing differences, there may be slight variations in color or appearance. Small measurement differences may also occur.
ORDERS & SHIPPING
How long does shipping take?
Delivery times depend on your destination.
You'll see the relevant shipping information during checkout and in your order confirmation. Please remember that delivery estimates can occasionally be affected by carrier delays, holidays, customs, or other circumstances outside our control.
Will I receive tracking?
When tracking is available for your shipment, you'll receive the tracking details associated with your order so you can follow its journey.
How can I track my order?
Once your tracking information becomes available, use the tracking details provided with your order.
Please allow some time after receiving the tracking number for the carrier's system to show its first update.
I entered the wrong shipping address. What should I do?
Contact us as soon as possible with your order number and the correct address.
If your order hasn't been processed or shipped yet, we'll do our best to help. Once an order has already entered the shipping process, we may not be able to change its destination.
My tracking hasn't updated. Should I be worried?
Not necessarily.
Tracking can sometimes take a little while to update between carrier checkpoints, especially during busy periods or international transit.
If there has been no movement for an unusually long period, contact us and we'll help you look into it.
My order says delivered, but I can't find it. What should I do?
First, check around your delivery location and with anyone else who may have accepted the package for you.
It's also worth checking with the carrier, as packages can occasionally be marked as delivered shortly before they physically arrive.
If you're still unable to locate it, contact us with your order details.
RETURNS & ORDER ISSUES
Can I return my order?
We want you to feel confident ordering from HOLIVYA.
Return eligibility, timeframes, and conditions are covered in our Returns & Refunds Policy. We recommend reviewing it before placing your order so you know exactly what to expect.
What if my Verse Jar arrives damaged?
We're sorry if your order arrives that way.
Contact us as soon as possible and include your order number and clear photos of the product and packaging so we can review what happened and determine the appropriate solution under our policy.
What if I received the wrong item?
Contact us with your order number and a photo of what you received.
We'll review the order details and help resolve the issue.
Can I cancel or change my order?
Contact us as quickly as possible after placing your order.
We'll do our best to accommodate changes before processing begins, but we can't guarantee that an order can be changed or cancelled once it has entered fulfillment.
PAYMENTS & CHECKOUT
Is my payment secure?
Payments are processed through the secure payment methods available at checkout. HOLIVYA does not need to manually handle your full card details for you to place an order.
What payment methods do you accept?
The payment methods currently available to you will appear directly at checkout.
Available options may vary depending on your country, currency, and store payment configuration.
STILL HAVE A QUESTION?
We're here to help ♡
Didn't find what you were looking for?
Reach out to HOLIVYA Support through our Contact page and include your order number if your question is about an existing purchase.
We'll be happy to help.
His Word. Your Moment. ♡
HOLIVYA